Cultivating customer trust & buy-in while championing knowledge transfer & effective ramp. Solid foundations & user confidence from the get-go drives instant engagement & lasting customer success.
As the first POC for users, leveraging our influencing skills to positively shape future behaviours and activities – all with a view to driving customer loyalty & expansion.
Customer & supplier collaboration, mediation & resolution. Addressing of urgent, critical issues in a timely, sensitive manner remains pivotal to the success of any online community marketplace
Safeguarding the security of the community remains paramount - fraud analysis, vetting, verification, and risk mitigation fuelled by a measured level of both proactive & reactive support inputs.
Assigning product specialists and systematic workflow reflection & improvement while fostering a close working relationship with the Client lends itself to the collation & sharing of insights, intelligence & optimisation initiatives.
Supply chain engagement, incorporating fulfilment of orders, supplier partner collaboration, product installation and troubleshooting support. A sales through Service & upsell through Education methodology, paving the way for upsell/cross sell opportunities, guaranteeing customer lifetime value.
Product component, billing & admin troubleshooting - coupling amazing customer experience with robust know-how across sync logs, HAR files, HTTP Headers, Mail Delivery systems, Operating Systems tools and multiple mobile devices.
Demonstrating boundless technical brilliance while supporting the developer community with APR & Rich Media expertise & intelligence.
A quality measured service, we provide a white glove service enabling customers to improve their existing knowledge and future experiences. We also provide a customer feedback service to support our Clients' continuous improvement journey.
We work with US companies who wish to scale their operations in Europe. Our solutions are adaptable, flexible and focused to enable a good start and fast ramp.
All of our services are provided in 15 languages and delivered by native speakers. Our languages are: English, German, Russian, French, Spanish, Dutch, Italian, Portuguese, Swedish, Danish, Finnish, Polish, Ukrainian, Lithuanian, Hungarian.
When we on-board a new client, the teams gather, sparks fly and we push relentlessly for perfection.
On-boarding is about creating your support centre space in ours, and building your team in our team. Voxpro on-boarding is a
complex process interweaving multiple steps and facets of outsourced support. Check out how we do it.
At Voxpro, we are proud and humbled to work with companies who are transforming their industries and changing how we live. Their entrepreneurial spirit ignites our own.
Our clients are visionaries. We share in their passion for connecting with their customers to provide unique and memorable experiences. Transformative ideas and disruptive technologies demand transformative outsourced customer support. We are front-line champions who help our clients’ user communities to adopt & adapt with ease and pleasure.
Our work is our passion and how we do it, distinguishes us as unique and authentic.
These are the values by which we work.
• We are agile. We are dynamic.
• We are the chameleon.
• We thrive on solving new challenges.
• We think on our feet and push for the extraordinary.
• We never give up.
• It cascades into every corner of the business.
• Giving beautiful customer experience to the world is our why.
• We are setting the standard to wow.
• Our creativity boldly rejects mediocrity.
• Voxpro is a hub of audacious innovators.
• You’re empowered to make a difference and encouraged to take risks.
• You are always heard, it’s what makes us different.
• Dare to dream big.
• We put the customer first. Always.
• We learn from our customers, we share what we learn.
• We evolve together. Your customers are our customers.
• Knowledge is our super power.
• Our diversity defines our uniquely quirky style and we cherish it.
• Human connection powers our community.
• Our people are the business. They are our heart and soul.
• Everyone belongs.