An end-to-end partnership approach means our work starts with your initial project consideration and planning and tracks with you through launch and beyond.

01

Evaluate

We figure out if weโ€™re the right fit for your company

We figure out if we share the same mission

Our primary goal is consistently delivering beautiful customer experiences to people all over the world. We work with like-minded companies that believe their customers should be delighted.

Cultural alignment is key

We believe that cultural alignment is key to ensuring a successful and enduring partnership. We take time to understand your culture so we can live and breath your values in every aspect of our service delivery.

We identify opportunities

Customer experience excellence is in our DNA, we will identify opportunities for you to enhance your offering to your customers and extract maximum insight and value from each interaction.

02

Plan

We invest time pre-launch to set the operation up for success

We take time to carefully scope the project

Weโ€™ll take time to understand your objectives, pain points and aspirations.

We recruit rockstars

We reflect your core values and beliefs in the advertising and recruitment processes to ensure we hire for cultural alignment as well as expertise.

We build a quality infrastructure

We will make initial recommendations as to the best tools and models for your use cases.

03

Launch

We start strong

We nest our teams

We ensure our teams are supported to reach their full potential with an intensive nesting period.

We invest in training

Our Voxpro trainers work with our teams consistently to meet any and all training needs to ensure we’re always learning, sharing and growing.

We share learnings

We learn from our customers and we share what we learn, it’s a constant feedback loop to help enhance our partners products and services through customer insights.

04

Improve

We have a culture of continuous improvement

We test new projects and ideas

We act as a test laboratory for our partners when for projects and services.

We improve and enhance

We have a continuous improvement culture where we suggest opportunities to improve and enhance your products and services on an ongoing basis post launch.

 

Take your CX to the next level ๐Ÿš€

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