A few years ago, saying “I work in customer support” would not have been viewed as the successful career path but now something seems to have changed. Big companies, especially technology companies, offer good salaries, training, flexible shifts and bonuses related to targets achieved
This change is a reflection of a transition of mentality in global businesses. Sales is naturally still a main focus but dealing and cultivating customers are equally essential for companies. Essentially customers always expect a good customer experience from a remarkable product.
Considering the economic crisis we are experiencing in Ireland, as in most of Europe, the number of positions in customer support is impressive and it impacts the situation positively.
Globally, English speaking professionals with a second European language, have clear advantages and are attracted by the level of customer support opportunities.
Customer support jobs can represent stability and new areas of activity are constantly emerging in new technologies, gaming and systems. Usually, previous experience is a bonus, as opposed to a necessity as new employees undergo a training programme when they start. In no time at all customer support agents have the all important qualification required: experience.
As in all sectors, where the agent is at the forefront of the company, the employee becomes an ambassador for the company and the face of the company and its clients.
So, now when a person says “I work in customer support” what they often actually mean is ‘I work for a multinational company, I am qualified, I am on a good salary and I do a good job as I am happy in my job’.