There has been an explosion in the use of cryptocurrency over the past number of years and in a relatively short space of time, cryptocurrencies will hit mass adoption. With mass-adoption comes great opportunity, but also huge challenges.
As digital currencies move rapidly towards mass adoption, customer experience challenges such as these will only grow in size and significance. But, crucially, we will see a new, and arguably far more serious, issue emerge: the language barrier.
This eBook shares the secrets behind successfully recruiting and running multilingual CX teams on behalf of some of the world’s largest Fintech companies.
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