How can Chatbots and human agents work together to deliver an exceptional customer experience? How can you leverage big and small data to build customer loyalty? TELUS International handles over 200m customer interactions annually – in this episode, the company’s president and CEO, Jeffrey Puritt, reveals why cutting-edge technology must be combined with the human touch for the delivery of world-class CX.
Here’s just some of what you’ll learn from this episode:
- The need for human engagement in an increasingly digital world
- Why AI and Bots are rapidly pushing humans up the value chain
- How successful companies are using technology to greatly enhance their customer experience
- How to attract and retain highly-skilled CX teams
- The ROI of employee engagement.
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