A growing customer base comes with responsibility. Failure to track leads, nurture relationships, and consistently delight customers is bad for business and the overall customer experience. So, when your company hits a certain point, it’s time to get clever about Customer Relationship Management (CRM).
Salesforce, as the world’s leading CRM platform, is a master of customer acquisition and retention. This episode of Voxpro Studios features an interview with Carl Dempsey, VP of Solution Engineering, EMEA at Salesforce.
Carl discusses Salesforce’s move to double down on Dublin, the importance of delighting your customer, artificial intelligence in CX, and how playing guitar “badly” helped him discover great customer experience.
If you enjoyed this podcast, be sure to check out some of our other podcasts such as our interview with Aisling Hassell, Head of Global Customer Experience at Airbnb, or our interview with our CEO Dan Kiely.