When companies are selecting a location in which to base their customer experience operations, one country that is always high on the list is the Philippines. This country has become a world leader in this space in a very short space of time, growing by 43% since 2006.
So why is the Philippines so good at the provision of customer experience? And what are the key factors companies need to know about before deciding to choose it as a base for their CX operations?
Tonichi Achurra, Country Manager, the Philippines, at Voxpro-powered by TELUS International, explains all in this episode.
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