The chief executive of the incoming Irish customer service firm Voxpro said the company has an aggressive plan to bring 750 permanent jobs to Folsom City, Sacramento, mostly as high-level technical support representatives for companies like Google and Airbnb.
CEO Dan Kiely said the Folsom facility will be designed to mirror a Google campus, with lots of open space and a “futuristic” design.
“Our mission is to change the perception of call centers. When you walk in, you won’t have a clue of what business we’re in,” said Kiely, calling from the company headquarters in Cork, Ireland.
The company has already hired 40 employees for its Folsom site and plans to have 100 when it opens in the first quarter of 2016. The firm will be scouting for a second U.S location next year and ultimately plans to open multiple sites across the nation, Kiely said.
The Folsom site was secured following a six-month search and represents the fifth site for the firm, which currently operates four centers in Ireland, including a headquarters in Cork, and a small sales and marketing office in San Francisco, Kiely said.
The CEO, who founded the company with his wife two decades ago, mentioned that Bay Area clients wanted a Voxpro center that was within two hours of the Bay Area. The company expects to remain in the Sacramento region for a long time, he said.
“We put a lot of due diligence on choosing Folsom…Once we make a decision, we remain committed for years. We’ve never left a site,” he said. “That has always been in our DNA.”
The company will maintain its small San Francisco office so executives can regularly interface with clients, he said. But, depending on visas, four members of the leadership team are moving from Ireland to Folsom. The Folsom site — the location of which Kiely didn’t know offhand — appealed to Voxpro for multiple reasons, he said.
“Sacramento has a very vibrant art and food culture. It’s not too far from Napa and Tahoe, and an amazing talent pool – that was a big attraction,” he said.
The Greater Sacramento Area Economic Council has worked closely with Voxpro for the last six months, said Kiely, who gave a glowing review of his experience with the CEO-led nonprofit.
Barry Broome, chief executive of Greater Sacramento, was not immediately available to comment. Voxpro marks the second company relocation claimed by the nonprofit; the first was an expansion by health provider TriWest Healthcare Alliance to Rancho Cordova in September.
Kiely said that he didn’t know offhand what average employee salaries would be in Folsom. But he emphasized that Voxpro hires workers that share the same energy and sophistication as its global tech clients.
“Our mission is to provide beautiful customer experience for brands that are changing the world,” Kiely said. “Employees will have huge expertise in a Google product, like an IT (representative) talking to a Google customer. If you have an issue with email, you will talk to someone who can fix that problem for you.”