Dan and Linda Kiely’s Voxpro, which has its headquarters in Cork, is raising up to €20m from investors as it continues its turbocharged expansion to the United States.
The firm, which provides ‘gold-plated’ outsourced customer service in a range of different languages for companies ranging from Google and Nest to Airbnb and Etsy, will open a new office complex in Sacramento, California this month, creating 80 new jobs. A further 700 jobs are planned over the next 18 months.
Set up by Dan and Linda Kiely nearly 20 years ago, it has morphed from a small paging company into a highly successful enterprise which handles multilingual tech support and business outsourcing services for a variety of major global firms, including giants of Silicon Valley.
It operates a major multilingual support centre in Cork and is the largest Irish exporter of multilingual business process outsourcing.
Four years ago, the Kielys ‘pivoted’ the business as they realised that the domestic market would not be enough to sustain the company. They targeted major international clients and now handle much of Silicon Valley’s dealings with their customers.
It is now Google’s most successful vendor partner, managing issues related to Google For Works.
The firm competes with the likes of Accenture, Sutherland Global Services and Cocentrix. Staff numbers have ground sixfold in four years from just 160 people to 971 last week.
It is understood that Voxpro, which is worth north of €40m, has been approached by a number of potential buyers as its builds out its business in Europe and the US. However the Kielys, who own 100% of the business have been adamant that they will not sell out, especially as there are plans to expand in Asia and the Far East.
Voxpro has also been pinpointed as a potential IPO company and the Kielys are said to be broadly open to the idea of a flotation – but only after the company grows its revenues to a certain level.