By Kieran McCarthy, Head of Quality, Voxpro- powered by TELUS International
Making lots of small but incremental changes to how your business operates in the long-term can yield significant results. One way to do that is through lean thinking, an approach which involves analysing your processes in order to eliminate or reduce anything that doesn’t add value to your business and, ultimately, your customer.
Having a lean environment offers a wide range of benefits to your company – from saving time to eliminating waste, to improving productivity and the quality of products and services, to reducing operating costs and increasing efficiency.
With so much to gain, here’s my take on how you can best introduce, implement and build a sustainable lean environment across your organisation.
1. Collaborate with Influencers
Make sure you are collaborating with key influencers within your organisation right from the beginning of your lean journey. And that doesn’t just mean people in senior leadership positions. Remember – buy-in is key.
2. Speak the Lean Language
Roll out your lean training strategy at every level. It’s crucial that everyone is speaking the same language and that the lean programme is ‘owned’ by all.
3. Seek External Accreditation
Using externally accredited lean programmes – ideally from a reputable third-level institute – will add credibility to what you are trying to achieve and will ultimately encourage employees to participate.
4. Look Beyond Operations
When it comes to taking a lean approach, don’t focus solely on your operations. It’s vital that your support functions are equally conversant with lean methodologies.
5. Pay It Forward
Encourage those who have received their lean training to ‘give back’ through the mentorship of new students. At Voxpro, we call it ‘Learn, Share, Grow’.
6. Make It Self-Sustaining
Develop an internal lean training programme capability so that it becomes self-sustaining in the long-term and less susceptible to cuts during lean (excuse the pun!) times.
7. Celebrate the Successes
Don’t forget to celebrate the success of every completed lean project. Various staff will have invested a lot of time and effort into achieving lean results. Acknowledging the positive outcomes will help generate momentum and visibility.
Voxpro – powered by TELUS International knows a thing or two about helping companies enhance their customer experience through lean thinking. If you want to know more, drop us a line.